Refund & cancellation policy

Delivery

PrepFlip plans are digital services. Access is activated instantly in your account once your payment is verified; nothing is shipped.

Cancellation

Plans do not renew automatically, so there is nothing to cancel: your plan simply ends at the end of the period you paid for and your account returns to the Free plan.

Refunds

If you were charged but your plan was not activated, or you were charged twice for the same order, contact us with your payment id and we will activate the plan or refund the duplicate in full.

You can request a full refund within 7 days of a purchase if you have used fewer than 3 mock tests and no AI credits on the paid plan. After that, payments are not refundable except where required by law.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay, usually within 5–7 working days.

Payment shows “pending”

If money was deducted but the app did not confirm your upgrade, open Account & billing and choose “Check payment status”. If the payment did not go through, your bank or Razorpay will reverse it automatically.